This Privacy Policy describes how Devoted Dental Group and its affiliated dental offices — Devoted Dental Warren, Devoted Dental Highland, Devoted Dental Chesterfield, Devoted Dental Livonia, and Devoted Dental Wyandotte — collect, use, disclose, and protect your information when you visit our website or receive dental care at one of our locations.
By using our website or scheduling an appointment, you agree to the practices described in this Privacy Policy.
1. Who We Are
Devoted Dental Group is a multi-location dental practice operating five offices across Metro Detroit, Michigan. Our offices are located at:
- Warren: 29856 Schoenherr Rd, Warren, MI 48088 · (586) 250-5000
- Highland: 2287 S Milford Rd, Highland, MI 48357 · (248) 717-2911
- Chesterfield: 33497 23 Mile Rd #140, New Baltimore, MI 48047 · (586) 325-3000
- Livonia: 30499 Plymouth Rd, Livonia, MI 48150 · (734) 444-8888
- Wyandotte: 1307 Ford Ave, Wyandotte, MI 48192 · (734) 288-9999
2. Information We Collect
We collect information you provide directly to us, information collected automatically when you use our website, and information we receive from third parties.
Information you provide directly:
- Name, date of birth, address, phone number, and email address
- Insurance information, including carrier name, member ID, and group number
- Health and dental history, medications, and treatment preferences
- Payment and billing information
- Messages sent through our website contact forms or live chat
- Appointment requests and booking preferences
Information collected automatically:
- IP address, browser type, device information, and operating system
- Pages visited, time spent on pages, and referral URLs
- Cookie and tracking data (see Section 7)
3. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage dental appointments
- Provide dental treatment, follow-up care, and treatment planning
- Process insurance claims and billing
- Send appointment reminders and recall notifications
- Respond to your questions and communications
- Improve our website, services, and patient experience
- Comply with legal obligations, including HIPAA
- Send marketing communications (with your consent, where required)
4. HIPAA Notice of Privacy Practices
As dental healthcare providers, Devoted Dental Group is subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) — including your name, health history, treatment records, and insurance details — is protected under federal law.
We use and disclose your PHI only as permitted by HIPAA, including for treatment, payment, and healthcare operations. A complete copy of our HIPAA Notice of Privacy Practices is available at any of our five office locations or upon request by emailing us at contact@devoteddentalgroup.com.
You have the right to request a restriction on how your PHI is used, access your records, request corrections, and receive an accounting of disclosures. To exercise any of these rights, please contact our office directly.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- With your insurance carrier to process claims and verify benefits
- With other treating providers when referrals or specialist coordination is needed
- With service providers who assist in operating our business (appointment systems, billing, IT support) under confidentiality agreements
- As required by law, including in response to a court order, subpoena, or regulatory requirement
- To protect safety, when disclosure is necessary to prevent serious harm
6. Third-Party Services
Our website and operations make use of the following third-party services, each with their own privacy policies:
- Modento — online appointment booking and patient communication platform
- Google Analytics — website traffic and usage analytics
- Google Maps — embedded maps for office location display
- Mango Voice — phone system and call tracking
We encourage you to review the privacy policies of these third-party services independently.
7. Cookies and Website Tracking
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies allow us to remember your preferences, analyze website traffic, and provide relevant content.
We use the following types of cookies:
- Essential cookies: Required for basic website functionality, such as remembering your office preference in our booking form
- Analytics cookies: Help us understand how visitors use our site so we can improve the experience
- Preference cookies: Store choices you make on our website, such as your preferred office location
You may disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our website.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Our systems are protected by industry-standard encryption, access controls, and security monitoring.
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
9. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal and HIPAA requirements)
- Opt out of marketing communications at any time
- Request a copy of your dental records
To exercise any of these rights, please contact us using the information in Section 12.
10. Children's Privacy
We provide dental care to patients of all ages, including children. When a minor patient is seen at one of our offices, information is collected in accordance with HIPAA and applicable state law. A parent or legal guardian must authorize treatment for minors under age 18.
Our website is not directed at children under 13, and we do not knowingly collect personal information from children under 13 through our website without parental consent.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
- Devoted Dental Group
- Email: contact@devoteddentalgroup.com
For HIPAA-specific privacy concerns, you may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr.